Privacy Policy

This policy explains how Alto Builders ("we," "us") collects, uses, and shares information when you visit altobuilds.com, fill out a form, or contact us. If you have questions, email info@altobuilds.com or call (818) 807-7587.

Information you give us

When you fill out a form or contact us, we collect what you choose to share, such as:

• Your name, email address, and phone number
• Your property address and details about your project
• Budget, timeline, insurance, or design information you include
• Anything you send us by email, phone, or text

Information collected automatically

When you visit our site, we and our service providers collect standard technical information, including your IP address, browser and device type, the pages you view, the page that referred you, and campaign details from the link you clicked (such as UTM tags or an ad click ID). This is collected with cookies, pixels, and similar technologies.

How we use your information

• To respond to your inquiry and schedule a consultation
• To prepare estimates, proposals, and contracts, and to manage your project
• To understand how visitors use our site and improve it
• To measure how well our advertising works and to show our ads to people likely to be interested
• To keep our site and forms secure and prevent spam

We use your phone number and email to contact you about your inquiry and project. We don't send marketing text messages.

Analytics and advertising

We use Google Analytics to understand site traffic. We use the Meta Pixel and Meta Conversions API to measure the results of our ads on Facebook and Instagram. When you submit a form, we may send Meta a record of that event along with your email address, phone number, name, and location. Contact details are hashed (converted into an unreadable code) before they are sent. Meta uses this to match the event to your Meta account, report results to us, and help us reach similar people.

You can control this in several ways:

• Turn on Global Privacy Control in your browser. We treat it as a request to opt out, and we don't load the Meta Pixel or send your form submission to Meta.
• Adjust your ad settings at facebook.com/adpreferences.
• Install the Google Analytics opt-out add-on.
• Block or delete cookies in your browser settings.
• Email us at info@altobuilds.com.

How we share information

We don't sell your personal information for money. We share it only with:

• Service providers that help us run our business, such as website hosting and forms (Netlify), analytics (Google), advertising (Meta), email, customer relationship management, and project management (Buildertrend)
• Architects, designers, engineers, and subcontractors working on your project, when you hire us
• Authorities, when required by law or to protect our rights

Under California law, sending information to advertising partners like Meta can count as "sharing" for cross-context behavioral advertising. You can opt out using the options above.

Your California privacy rights

If you live in California, you have the right to ask what personal information we have about you, to ask us to correct or delete it, and to opt out of the sale or sharing of your personal information. We won't treat you differently for making a request. To make a request, email info@altobuilds.com or call (818) 807-7587. We may need to confirm your identity before acting on it.

How long we keep information

We keep inquiry information for as long as needed to respond and follow up. If you become a client, we keep project records for as long as required for warranty, legal, tax, and licensing purposes.

Security

We use reasonable safeguards to protect your information. No website or transmission is completely secure, so please don't send sensitive information such as bank or Social Security numbers through our forms.

Children

Our site is not directed to children under 16, and we don't knowingly collect their information.

Changes to this policy

If we update this policy, we'll change the date at the top of this page.

Contact us

Alto Builders
5450 Lake Lindero Dr.
Agoura Hills, CA 91301
info@altobuilds.com
(818) 807-7587